Total Quality Management Publications

Publications in Total Quality Management

Explore the most influential research papers and scholarly works that have shaped Total Quality Management. Use the concept filter below to focus on a specific sub-area of research.

Total Quality Management

25.2K

Publications

1.6M

Citations

Showing yearly statistics from 2000-2026.

Page 1

	Year	Citations
A Conceptual Model of Service Quality and Its Implications for Future Research A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry Journal of Marketing Total Quality ManagementCustomer SatisfactionService QualityService ResearchService Study	1985	17.2K
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence Valarie A. Zeithaml Journal of Marketing Total Quality ManagementCustomer SatisfactionConsumer StudyConsumer ResearchConsumer Perceptions	1988	12.7K
Information Systems Success: The Quest for the Dependent Variable William DeLone, Ephraim R. McLean Information Systems Research Total Quality ManagementCustomer SatisfactionEngineeringPerformance Measurement SystemsInformation Quality	1992	10.5K
A Conceptual Model of Service Quality and Its Implications for Future Research A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry Journal of Marketing Total Quality ManagementCustomer SatisfactionService QualityService ResearchService Study	1985	9.8K
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence Valarie A. Zeithaml Journal of Marketing Total Quality ManagementCustomer SatisfactionConsumer StudyConsumer ResearchConsumer Perceptions	1988	9.4K
Measuring Service Quality: A Reexamination and Extension J. Joseph Cronin, Steven A. Taylor Journal of Marketing Total Quality ManagementCustomer SatisfactionService Quality ConstructService QualityService Research	1992	8.8K
A Service Quality Model and its Marketing Implications Christian Grönroos European Journal of Marketing Total Quality ManagementCustomer SatisfactionPerceived ServiceService StrategyService Quality	1984	6.4K
Zero defections: quality comes to services. Frederick F. Reichheld, W. Earl Sasser PubMed Total Quality ManagementCustomer SatisfactionCustomer ProfitabilityService QualityService Recovery	1990	5.3K
Using the balanced scorecard as a strategic management system Robert S. Kaplan, D. P. Norton Harvard business review Total Quality ManagementFirm PerformancePerformance MeasurementPerformance Measurement SystemsBusiness Analytics	1996	5K
Assessing measurement model quality in PLS-SEM using confirmatory composite analysis Joe F. Hair, Matt C. Howard, Christian Nitzl Journal of Business Research Total Quality ManagementCustomer SatisfactionReliabilityQuality AssuranceEngineering	2019	4.5K
The Constant Comparative Method of Qualitative Analysis Barney G. Glaser Social Problems Total Quality ManagementFamily MedicineComparative Health SystemsSocial Determinants Of HealthProgram Evaluation	1965	4.5K
In search of excellence: Lessons from America's best- run companies Long Range Planning Total Quality ManagementFirm PerformanceCorporate StrategyService ExcellenceManagement	1983	4.5K

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